Frequently asked questions about the exchanger

Why is the exchange direction not available now?

Possible reasons: technical work, temporary absence

Does FreeChange have a referral program?

Yes. Register on the site and receive a personal referral

Does the referral receive the same rate as me?

Yes, the course for a user using a referral link is the same as for everyone

Is there a bonus for reviewing on BestChange?

Yes, we appreciate your honest feedback. After publishing a review on

I represent the payout team/exchanger - how to become a partner?

If all else fails, write to freechange.promo@yandex.ru describing volumes, supported currencies, and regions. We will consider the possibility of cooperation.

I can't log into my personal account.

• Check that the email is entered correctly.
• Use password recovery.
• If it says “such a user already exists” when trying
• If all else fails, write to support@freechange.cc.

How to delete an account?

If all else fails, write to support@freechange.cc from the email specified during registration. We will delete the account and associated data (except for information we are required to store by law — for example, transaction history for AML purposes).

The site freezes/does not open.

• Try a different browser or incognito mode.
• Clear cache and cookies.
• Check if your provider is blocking the site - try mobile
• If all else fails, write to

Cheat sheet: what to write in support

To help us quickly help you, when contacting us please indicate:

1. Application number (format #17XXXXXXXXXXX).
2. What exactly happened — specifically, without general phrases.
3. Transaction hash — if the question relates to a crypto transfer.
4. Screenshots — if there is an error on the screen.
5. Email, from which the application was created - if you are writing not from the chat on the site.

Support email: support@freechange.cc
Chat on site: 24/7