Frequently asked questions about the exchanger
How to make an exchange on FreeChange?
The exchange consists of four steps:
- On the main page, select what you give and what you receive (for example,
- Enter the amount - the calculator will immediately show how much you will receive.
- Indicate the receipt details (card number, phone number for SBP or address
- Confirm the application and transfer funds using the specified details.
Is registration required to exchange?
No. The exchange can be done without registration - just enter your email
I have never bought cryptocurrency. What should I do?
Create a wallet in any convenient application (Trust Wallet, MetaMask,
Is it possible to buy cryptocurrency for rubles?
Yes. Select the direction “Rubles → USDT / BTC / other”, indicate the amount
Is it possible to sell cryptocurrency and receive rubles on the card?
Yes. Select the direction “USDT / BTC / other → Rubles”, enter the number
Is it safe to use FreeChange?
Yes. We:
- We have been working since 2020 and have processed over tens of thousands of exchanges.
- We carry out AML verification of all transactions.
- Listed on the BestChange exchanger aggregator with positive
- We use secure data transmission channels (HTTPS, encryption
How to distinguish an official website from scammers?
The only official domain is — freechange.cc. We do not request private keys or seed phrases from your wallets, we do not
How to contact support?
- Chat on the site (icon at the bottom right) is the fastest way, we answer
- Email: support@freechange.cc — for questions with attachments (documents, screenshots, receipts) and for refunds.
- Telegram: @freechange_support — support chat. When contacting us, always specify the application number — this will speed up the response.
Do you work 24/7?
Yes, the exchanger works 24 hours a day. Support also responds at any time.